I. RULES FOR ACTIVATION AND MONTHLY PAYMENT BASIS OF THE O-NET HOSTING SERVICE
Upon submitting the online order form, the Customer agrees to abide by our Order Verification Policy and the following provisions:
The payment of the O-NET hosting service is set up on a monthly basis. The Customer agrees to pay for the rendered VPS hosting services in advance for each monthly service term.
Non-Payment of the service shall result in immediate service disconnection. Customers failing to secure payment by the time of the due date will incur service interruption. The data hosted on the server will be kept for 7 days, after that it will be permanently deleted.
Setup fees and monthly service fees are non-refundable. The Customer agrees to a no-refund policy in advance.
II. SERVICE GUARANTEES; DATA BACKUP
SERVICE GUARANTEES; The Provider guarantees 99,5% network uptime and server stability. This, however, does not refer to problems stemming from: Server Hardware Breakdown;
User error(s) or purposeful interruption(s) of the user service (e.g. if the client shuts his/her own server down, O-NET HOSTING is not responsible for the downtime);
Failure due to software that is not explicitly supported by O-NET HOSTING. If a hardware crash provoked by the Customer consequently happens, the Provider is beyond the control and responsibility for the resulting downtime.
DATA BACKUP; Due to the specificity of the VPS hosting service, providing Customers with a fully independent and self-managed hosting environment, the DATA BACKUP of all Customer's website contents and databases is solely Customer's responsibility, as well.
III. SERVICE ACTIVATION AND CONTINUANCE TIMESCALES
SERVICE ACTIVATION; For newly signed up clients - the Services are activated only after our Sales Department gets in touch with the Customer to verify the payment details (this is required due to the high fraud activity spreading online, and in order to be prevented fraudulent account usage). The payment verification procedure is obligatory and if we fail to approve a transaction within 24 hours of the payment submission, the funds will be credited back to the payer and the order will be canceled. For existing customers - the services for existing Customers, including upgrade services and renewals, are activated immediately after our Sales Department receives the according to service payment.
SERVICE DELIVERY; O-NET HOSTING commits to deliver services in consideration of delivery time mentioned for each product on our website. We are not obliged to provide any information in regard to a service delivery status or prioritize a service delivery unless the commitment time has been passed. For Linux VPS the delivery is instant once billing status is changed to completed. The customer is responsible to check the delivery time of each product/service we offer on our website. In case of unexpected events such as power outage that might delay the delivery time of a service/product, O-NET HOSTING is entitled to put maximum effort to satisfy the customer by for example prioritizing the order but that would not entitle the customer to cancel or refund for example servers which once are under process, are not refundable.
CANCELLATION, REFUND & MONEY-BACK;
CANCELLATIONS; In order to cancel a hosting account, the Customer must send a support ticket to the Provider's Sales Department via his/her Dedicated management account and provide any authentication credentials requested by O-NET HOSTING. Any other form of cancellation request will not be accepted.
REFUNDS; O-NET hosting accounts - The O-NET accounts are set up on a monthly prepay basis. Customers may cancel their accounts at any time, however, they will not be entitled to a refund for the unused period of the prepaid month, since these services do NOT include Money Back Guarantee unless service is malfunctioning within first 5 days of it being active. Any incentives offered to the Customers upon sign-up will be also canceled. The customer needs to request a refund only through the first 5 days after the service is delivered by email. Limited accounts may not be approved for a refund request as that would provide a loophole in the system for abusive purposes. Each customer and account is limited to request for a refund only one time. Approve or reject a refund request for a customer is under the sole direction of O-NET HOSTING and may not be appealed.
CHARGEBACKS; Chargebacks are not considered as a way of refunding. Any Customer who initiates a credit card chargeback in response to a bill or order placed with O-NET HOSTING will be subject to full investigation. When signing up for a hosting account with O-NET HOSTING, the Customer agrees to the terms and conditions explicated in this document (and its coherent policies). Thus, O-NET HOSTING, as well as O-NET HOSTING's authorized retailers, will resort to these documents as an evidence for the Customer's agreement, especially in the event that a Customer sends